Privacy Policy - Digital Verse

1. Introduction

Digital Verse provides bulk SMS and related messaging services to organisations and developers. This Privacy Policy applies to our public website, customer dashboard, APIs and any other products or services we operate (collectively, the "Services").

By using our Services or by otherwise providing information to us, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.

2. Information We Collect

2.1 Account and profile information

When you register for an Digital Verse account, we collect information such as your name, organisation name, e‑mail address, password, and optional phone number. If you are an admin user, we may also collect additional details needed to manage your organisation's use of the platform.

2.2 Usage and technical information

When you access the website or dashboard, we automatically collect certain technical information, including:

IP address and approximate location;
Browser type, device type and operating system;
Pages visited, actions taken, time and date of access;
Referring URLs and error logs.

2.3 Message and contact data

When you use our SMS Services, we process message content, sender IDs, recipient phone numbers, message status, delivery reports and metadata (for example, timestamps, routing and error codes). We also store contact lists that you upload or create in the dashboard for sending messages.

2.4 Cookies and similar technologies

We use cookies and similar technologies to recognise returning users, keep you logged in, improve navigation and analyse how the Services are used. You can control cookies through your browser settings, but some features may not function properly if cookies are disabled.

3. How We Use Information

We use the information we collect for the following purposes:

To provide, operate and maintain the Digital Verse platform and APIs;
To authenticate users, secure accounts and prevent fraud or abuse;
To send your messages and deliver related notifications such as delivery reports and status updates;
To manage your wallet, billing, invoicing and payment history;
To monitor performance, diagnose issues and improve our Services;
To communicate with you about your account, Service updates, security alerts and support requests;
To comply with legal obligations and requests from regulators or law enforcement, where applicable.

4. Legal Basis and Consent

Depending on your location, we may rely on different legal bases to process your information, including the necessity to perform a contract with you (for example, to send SMS on your behalf), our legitimate interests in operating and improving the Services, your consent where required by law, and our obligation to comply with applicable regulations.

By creating an account or using the Services, you confirm that you have obtained any required consent from your own end‑users or contacts before submitting their personal data (such as phone numbers or message content) to Digital Verse.

5. How We Share Information

We do not sell your personal information. We may share information as follows:

With telecom operators, aggregators and other service providers who help us deliver SMS and related services;
With vendors who provide infrastructure, analytics, support or other processing services on our behalf, under appropriate data protection agreements;
With your organisation's administrators or authorised users where your account is part of a corporate or multi‑user setup;
With regulators, law enforcement or other third parties when we believe disclosure is reasonably necessary to comply with law, protect our rights, investigate fraud or respond to security issues;
In connection with a merger, acquisition or other corporate transaction, in which case we will take steps to ensure your information remains protected.

6. Data Security

We use commercially reasonable technical and organisational measures to protect your information from unauthorised access, loss, misuse or alteration. These measures include access controls, encryption in transit using HTTPS, logging, and regular monitoring.

No system can be guaranteed to be 100% secure. You are responsible for keeping your login credentials safe and for promptly notifying us if you suspect any unauthorised access to your account.

7. Data Retention

We retain account information, message logs and billing records for as long as necessary to provide the Services, meet legal and accounting requirements, resolve disputes and enforce our agreements. We may retain anonymised or aggregated data for analytics purposes.

If you close your account, we may retain certain records where required by law or for legitimate business interests, but we will no longer use your data to provide Services.

8. Your Rights

Subject to applicable law, you may have the following rights:

To access the personal information we hold about you;
To request correction of inaccurate or incomplete information;
To request deletion of certain information, subject to legal and contractual limits;
To object to or restrict certain types of processing;
To withdraw consent where processing is based on consent;
To lodge a complaint with a relevant data protection authority.

You can exercise many of these rights directly in your dashboard (for example, by updating profile details), or by contacting us using the details below.

9. International Transfers

Digital Verse may process and store data on servers located in different countries. Where required by law, we implement appropriate safeguards for international data transfers, such as contractual protections or other mechanisms recognised by applicable regulations.

10. Third‑Party Sites and Services

Our website and dashboard may contain links to third‑party websites or services that are not operated by Digital Verse. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third‑party sites or services you visit.

11. Children’s Privacy

Our Services are intended for use by organisations and adults. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us so that we can take appropriate steps.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will post an updated version on this page and adjust the "Last updated" date below. Your continued use of the Services after any changes become effective constitutes your acceptance of the revised Privacy Policy.

Last updated: March 20, 2025

13. Contact Us

If you have any questions, concerns or complaints about this Privacy Policy or how we handle your information, you can contact us at:

E‑mail: support@hcmsms.local (replace with your real support e‑mail)
Through your Digital Verse dashboard support/contact section.